Booking terms & Conditions
These are the terms and conditions that apply when you book a safari/trip with GoExplore Safaris using one of our digital channels. You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.
1. Booking Confirmation
A booking is confirmed upon receipt of a non-refundable 30% deposit.
However, for trips that include Gorilla & Chimpanzee trekking permits, confirmation will need a non-refundable100% payment for the permits, and a 30% deposit for the main trip no later than 7 days after confirmation of the trip. This is the only way we can guarantee a space on the trip.
2. Payment
Full payment is required 30 days prior to the tour departure date. Failure to complete payment may result in cancellation of the booking and forfeiture of the deposit.
3. Gorilla & Chimpanzee permits
Gorilla Permit
USD $800
Gorilla Habituation Permit
USD $1,500
Gorilla Permit
USD $1,500
NOTE:
4. Cancellation
Days | Cancellation Penalty |
|---|---|
60 days or more prior to arrival | No cancellation Fees Applicable |
59 - 31 days prior to arrival | 30% Cancellation Fee Applicable |
30 - 16 days prior to arrival | 50% Cancellation Fee Applicable |
15 days to arrival | 100% Cancellation Fee Applicable |
No Show | 100% Cancellation Fee Applicable |
Note:
o Gorilla & Chimpanzee trekking permits’ deposit payment is non-refundable.
o We are always flexible with our terms depending on the prevailing situations.
5. Amendments
Changes to the booking (e.g., date changes, name changes) are subject to availability and may incur additional charges.
6. Travel Insurance
It is strongly recommended that all clients purchase travel insurance to cover any unforeseen circumstances that may affect their travel plans. Insurance must include but not be limited to emergency operations, repatriation expenses, personal accident injury and death. In addition, the Client must be comprehensively insured against any loss or damage due to the loss of baggage or personal belongings and for flight cancellations or delays.
7. Responsibility
GoExplore shall not be liable for any loss, damage, injury, or expenses incurred due to factors beyond our control, such as weather conditions, natural disasters, political instability, or personal negligence.
8. Health & Safety
Clients are responsible for ensuring they are medically fit to undertake the tour.
Any health or dietary requirements must be communicated in advance.
9. Travel Documentation
Clients are responsible for ensuring they have valid passports, visas, and any other necessary travel documents required for the tour.
10. Force Majeure
GoExplore Safaris reserves the right to modify or cancel tours due to force majeure circumstances. In such cases, clients will be offered alternative options or a refund, minus any non-recoverable costs.

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hello@goexploresafaris.com
+256 702 524964
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